Last updated: September 7, 2026
CigarPop wants customers to know exactly what to expect when ordering from our store. Most merchandise is produced on demand specifically for your order, so our return and exchange rules differ from those of a traditional retail store.
Order Cancellations and Changes
If you need to cancel an order or change a size, color, shipping address, or other order detail, contact us at support@cigarpop.com as soon as possible. Once an order has entered production, we may be unable to cancel or modify it.
Damaged, Defective, Misprinted, or Incorrect Items
If an item arrives damaged, defective, misprinted, or materially different from what you ordered because of a production error, notify CigarPop within 5 calendar days of delivery. Include your order number, a description of the problem, and clear photographs showing the issue.
Once the issue is verified, CigarPop will determine the appropriate resolution, which may include a replacement, reprint, or refund. Approved production-error claims are not subject to the 25% restocking fee. In most verified defect cases, the customer will not be required to return the defective item unless CigarPop specifically provides return instructions.
Claims submitted after the 5-day reporting period may be denied, except where applicable law provides otherwise.
Non-Defective Returns
CigarPop does not accept non-defective returns unless the return has been specifically approved by CigarPop in writing before the item is shipped back. Submitting a return request does not constitute approval. Except where applicable law requires otherwise, CigarPop retains sole discretion to approve or deny any non-defective return request.
Any request for a non-defective return must be submitted within 14 calendar days of delivery. Written approval and return instructions from CigarPop must be received before merchandise is shipped back.
If a non-defective return is specifically approved in writing, the item must be unused, unworn, unwashed, and in its original condition. Approved non-defective returns are subject to a 25% restocking fee. Original shipping charges are non-refundable, and the customer is responsible for return shipping costs.
Do not send merchandise back to the manufacturer, Printify, a print provider, or an address shown on the original package unless CigarPop specifically instructs you to do so in writing. Merchandise returned without prior written authorization may be refused and may not qualify for a refund.
Sizing, Color, and Change-of-Mind Requests
Ordering the wrong size or color, deciding you prefer a different item, or changing your mind is not considered a product defect. These items are not returnable unless CigarPop specifically approves the return in writing. If written approval is granted, the non-defective return rules and 25% restocking fee apply.
We do not offer direct size or color exchanges on made-to-order merchandise. If a non-defective return is specifically approved in writing and you want a different size, color, or product, the replacement should be placed as a new order.
Refund Processing
For a non-defective return specifically approved in writing, the refund will be processed after the returned item is received and inspected. The 25% restocking fee and any non-refundable shipping charges will be deducted. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit.
Final Sale and Non-Returnable Items
Items identified as final sale, personalized or customized items that cannot reasonably be resold, gift cards, digital products, and items that have been worn, washed, used, altered, or damaged after delivery are not eligible for a non-defective return unless required by law.
How to Request Help
Email support@cigarpop.com with your order number and the reason for your request. For damaged, defective, misprinted, or incorrect merchandise, include clear photographs of the product and the issue. For any non-defective return request, do not ship the item unless and until you receive written authorization from CigarPop.