Last updated: September 7, 2026
Most CigarPop merchandise is made to order. Production and delivery times therefore include both fulfillment time and carrier transit time.
Production Time
Most orders are produced and prepared for shipment within approximately 2 to 7 business days after the order is submitted for fulfillment. Production times can vary based on the product, print provider, availability, order size, holidays, and seasonal demand.
Estimated Transit Times
For many U.S. orders using standard shipping, carrier transit is typically about 2 to 5 business days after production is complete. International standard shipping may take approximately 10 to 30 business days after production. These are estimates, not guaranteed delivery dates.
Available shipping methods, rates, and estimated delivery information are shown at checkout when available. Expedited or priority options may not be offered for every product or destination.
Multiple Packages
Products in the same order may be fulfilled by different production facilities. As a result, an order may arrive in more than one package and packages may be delivered on different days.
Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout. Contact support@cigarpop.com immediately if you notice an address error. Once an order enters production or ships, an address change may no longer be possible.
If an order is returned, lost, or undeliverable because of an incorrect or incomplete address supplied by the customer, additional production or shipping charges may be required to send a replacement.
Tracking
When tracking is available, it will be provided after the order ships. Carrier tracking may take time to update after a shipping label is created or a package is handed off to the carrier.
Lost or Delayed Packages
If a domestic U.S. shipment has not arrived within 30 calendar days of the expected delivery timeframe, or an international shipment has not arrived within 45 calendar days, contact support@cigarpop.com promptly so we can investigate with the fulfillment provider and carrier. Please report the issue no later than 7 days after the applicable period has passed whenever possible.
If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, neighbors when appropriate, and the local carrier or post office. Then contact CigarPop so we can review the available tracking information.
International Orders, Duties, and Taxes
International availability varies by product and destination. Customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country are generally the customer’s responsibility unless checkout specifically states otherwise. Customs processing can also delay delivery.
Questions
For shipping questions, email support@cigarpop.com and include your order number.